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Frequently asked questions

TransitRewards.ca is a loyalty program designed for all Canadian public transit riders across all Canadian public transit systems. This includes public buses, streetcars, all regional and light-rail deemed public transit (Metrolinx, subway systems, etc.), and Via Rail.

The goal of TransitRewards.ca is to incentivize the use of public transit, encourage people to abandon their personal cars, and increase awareness of the environmental benefits of using public transit.

The more you use public transit, the more points you’ll earn. TransitRewards.ca gives you points in two separate areas: the number of kilometres you travel on public transit, and the amount of GHG emissions you save at the same time.

 

We’re across Canada, so whenever you use public transit, you earn more points!

You bet! If, at any time, the app doesn’t track your points, you can enter your travel manually. You’ll need to provide proof of payment and proof of travel, and then we’ll make sure you get credit for every trip.

TransitRewards.ca is a loyalty program designed for all Canadian public transit riders across all Canadian public transit systems. This includes public buses, streetcars, all regional and light-rail deemed public transit (Metrolinx, subway systems, etc.), and Via Rail.

The goal of TransitRewards.ca is to incentivize the use of public transit, encourage people to abandon their personal cars, and increase awareness of the environmental benefits of using public transit.

Yes, Transit Reward membership is free

The ridership tracking is done on each user’s mobile phone using GPS and a combination of other data mapping tools. It automatically tracks which transit system and route a rider is on, real-time kilometres (kms) travelled, and any switching between public transit systems.

TransitRewards.ca converts kms travelled and greenhouse gas (GHG) emissions saved into points. The points are converted into rewards for the user, such as free seats, free tickets, transit discounts, and retail rewards.

In cases where data isn’t available, or in urban valleys, there is an option to manually load missed rides. Just like any rewards program, users can enter their proof of payment and proof of travel and collect their points. As the app is used, the AI will constantly improve and become more accurate.

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